FAQ’s
“Most frequently asked questions”
Shipping
Currently, we ship within Türkiye, Azerbaijan, USA, Canada, New Zealand, Singapore, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru, Russia, India, Kazakhstan, Iran, Iraq, Kuwait, Bahrain…
We are currently unable to deliver to the following countries
Austria, Belgium, Cyprus, Germany, France, Italy, Israel, Netherlands, Poland, Spain, Sweden, Switzerland, Ukraine, United Kingdom
- Free shipping on all orders within Turkey.
- International shipping available worldwide at a flat rate of $20.
Orders are expected to reach customers 3-7 business days after confirmation.
When we dispatch your parcel we will also email you a tracking reference. You will also be sent a text message on the day your parcel is out for delivery. Click here to track your order
Payment & Taxes
You can use any major credit and debit card (excludes amex) to pay for your order.
We take security very seriously so you can rest assure when you enter any of your details they’ll be safe with us.
This is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.
Visa
MasterCard
American Express
We include the cost of taxes and duties in your order, so you won’t need to pay any additional fees if you are located in any of the locations below:
Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan Region, Thailand, UAE, Japan, Mexico, Argentina, Chile, Colombia, Spain – Canary Islands, Hong Kong SAR, Egypt, Isle of Man and San Marino.
Return & Exchanges
- Contact our customer service team via email at support@luniaatelier.com to initiate a return.
- Pack the items securely in the original packaging and include the return form.
- Ship the items to the address we provide you.
Please note that return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
For return process and return eligibility requirements please see our “Return Policy” page.
Once we receive your return, we will process it within 5-7 business days. Refunds will be issued to the original payment method.
For return process and return eligibility requirements please see our “Return Policy” page.
Within 7 business days after we receive and accept the package.
For return process and return eligibility requirements please see our “Return Policy” page.
We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).