Product Information

Is your jewelry solid gold and nickel-free?

Yes, all our body jewelry is crafted from nickel-free, solid 14-karat gold—never plated or dipped. This ensures it’s perfect for sensitive skin, as most metal-related skin reactions are caused by nickel allergies.

Each piece comes with an authenticity card to guarantee its quality and originality, giving you confidence in your purchase.

What types of stones do you use in your products?

At Lunia Atelier, we use diamonds and Cubic Zirconia (CZ) in our products. The type of stone used is clearly mentioned on each product's page.

Our diamonds are lab-grown, offering the same physical, chemical, and optical properties as natural diamonds while providing an eco-friendly and ethical alternative to mined stones.

On the other hand, Cubic Zirconia (CZ)is a cost-effective stone that mimics the brilliance and sparkle of diamonds. The type of stone used is clearly mentioned in the description of each product. Both options reflect our commitment to sustainability and high-quality craftsmanship.

How to take care of your Lunia Atelier jewelry?

Discover our detailed care guide with expert tips to keep your jewelry looking stunning for years to come. Read our Jewelry Care Guide here.

How to find the perfect jewelry size?
  • Our products come in a variety of sizes, all listed on their respective product pages.
  • For ring sizes, refer to our Ring Size Guide to ensure a perfect fit.

Shipping

How long does it take to process my order?
  • Orders are dispatched within 1–2 business days after purchase.
  • Made-to-order and personalized pieces will be shipped within 7 business days
How can I track my package?

You will receive a confirmation email with a tracking link once your order has shipped. Please note that USPS tracking may take up to 48 hours to update. If you haven't received a confirmation email, feel free to contact us at customercare@luniaatelier.com, and we'll be happy to assist you.

Do you ship internationally?

Currently, we ship within USA, Türkiye, Azerbaijan, USA, Canada, New Zealand, Singapore, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru, Russia, India, Kazakhstan, Iran, Iraq, Kuwait, Bahrain.

We are currently unable to deliver to the following countries
Austria, Belgium, Cyprus, Germany, France, Italy, Israel, Netherlands, Poland, Spain, Sweden, Switzerland, Ukraine, United Kingdom

What are the shipping costs?
  • Free Standard Shipping: Enjoy free shipping on all domestic (USA) orders over $100. For orders under $100, a $10 shipping fee applies.
  • International Shipping: A flat rate of $20 applies to all international orders.

Return, Exchange & Cancellation

What is your return / exchange policy?

At Lunia Atelier, we offer a 14-day return policy. Items must be returned in their original condition, as received—unused, unworn, and accompanied by the gift box.

For full details on our return process, please visit our Return Policy Page.

What is your cancellation policy?
  • You may cancel your order within 24 hours of placing it. After this period, orders are processed and cannot be canceled.
  • To request a cancellation, please contact our customer support at customercare@luniaatelier.com with your order number.
Is return shipping free?

Return shipping costs are the responsibility of the customer unless we made an error with your order.

Not finding what you're looking for?

Reach out to us via email and let us know how we can assist you. A member of our Customer Service team will respond as soon as possible. Don’t forget to include your order number if you have one!

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